Samiya Rahman
Dhaka-based coordinator, tk111 Contact; arrange requests and send messages to the right team.
4 tk111 support team members
This team works in 2 shifts and quickly handles common questions, account issues and app guidance.
Arif Hossain
He offers hands-on help with login and app setup; new users get oriented in 3 minutes.
Nusrat Jahan
She explains account verification, device security and OTP instructions clearly.
Towhidul Islam
He quickly compiles answers to common questions about bKash, Nagad and Rocket.
3 contact channels, 1 quick start
You can write to tk111 Support, request a callback, or open the help center.
Account support
Enter name, user ID and issue type; usually the initial response arrives within 15 minutes.
- Sign-in issue
- Profile update
- App not working
Instant contact
For urgent questions, it's best to speak directly; the team checks messages during Dhaka time.
- Fast verification
- OTP instructions
- Account recovery
Self-help guide
Step-by-step guide; two clicks resolve common questions.
Four clear contact limits
Know these limits to get faster answers
1. Personal information
Only provide necessary information; do not send full card numbers or passwords.
2. Verification time
Evenings get crowded; sending in the morning usually yields faster serials.
3. Device information
Android model, app version and network name help diagnose problems.
4. Payment note
If using bKash, Nagad or Rocket, keep the reference number.
5 quick answers in the help center
Here tk111 Help is easy to find; quick answers to small questions are found at a glance.
What to do if you can't log in?
Reset your password, then clear cache and try again
Where to find the tk111 App?
The app guidance page has Android setup and permission steps.
Why is there no contact form?
Forms are not used here; direct messages and references work.
Are quick replies available from Dhaka?
Yes, answers come in local time; faster on business days.
Is the information
Only use information to solve problems; do not share sensitive data.
Final step: view the tk111 App
Open the app after contact, then login to tk111 to resume the same help session
Start registration Log in